Return and Refund

Return and Refund Policy
At BequemPlus, we are committed to offering high-quality products and ensuring customer satisfaction. We provide a 14-day return guarantee that allows you to return products under certain conditions. Please read the following details to understand our return and refund procedures.

1. How to Contact Us for Returns and Refunds
   Our customer support team is available to assist you with return or refund requests. You can reach us at:
   Email: kontakt@bequemplus.com
   Response time: We strive to reply within 24 hours.
   To expedite the process, please include the following details in your request:

• Order number

• Your full name

• Email address used for purchase

• Reason for the return or refund request

2. Am I Eligible to Return a Product?
   Yes, you can return products within 14 days of receipt provided that:

• The product is in the condition you received it (unused, with original packaging and accessories).

• You send the return at your own expense to our shipping center.

• Your return request is approved by our customer support team before shipping the item.

Condition of Returned Items
Used products are excluded from return or refund. The product must be in the same condition as received, without excessive wear, use, or modifications.
If a product shows signs of use beyond what is necessary to inspect it upon receipt, we reserve the right to deny the refund or grant only a partial refund at our discretion.

To initiate a return:

• Contact our support team via email: kontakt@bequemplus.com

• Follow the return instructions given by our support specialist.

• Send the item to the shipping center address provided in the confirmation email.

3. Refund Process and Options
   After we receive and inspect the returned product, we will notify you of approval or rejection of your refund.
   If approved, you may choose one of the following refund options:

• Refund to the original payment method (credit card, PayPal, etc.)

• Refund in the form of store credit (if applicable).

Refund processing time:

• Refunds are processed within 7–10 business days after approval.

• Depending on your bank/payment provider, it may take an additional 5–10 days for funds to appear in your account.

4. Non-Refundable Items
   The following items cannot be returned or refunded:

• Products damaged due to improper use by the customer.

• Returns not approved by customer support before shipping.

• Items returned after the 14-day return period has expired.

• Products used beyond basic inspection upon receipt.

5. What to Do If I Received a Damaged or Defective Item?
   If you receive a damaged or defective product, please contact us within 7 days of delivery. To speed up processing, please include:

• Order number

• Photos or video of the damaged item

• A brief description of the problem
  After confirmation, we will send you a replacement product at no additional cost.

6. My Order Was Lost or Stolen — What Can I Do?
   If your order was lost or stolen during shipping, please:

• Check your tracking to confirm status.

• Contact the shipping provider to report the issue.

• Notify our support team at kontakt@bequemplus.com.
  We will investigate but cannot guarantee refunds or replacements for lost or stolen items unless you purchased additional shipping protection.

7. How Do I Ship Items Back?
   Once your return request is approved, we will send you detailed shipping instructions via email.
   Customers are responsible for return shipping costs.
   We do not provide return labels.
   Do not send items back without prior approval from our team.

8. Late or Missing Refunds
   If you have not received your refund yet, please:

• Check your bank account to confirm the refund has not already been credited.

• Check with your credit card company, as refunds may take longer.

• Contact your bank, as some transactions may take longer than expected.
  If you have done all these and still have not received your refund, please contact us at kontakt@bequemplus.com.

9. Policy Updates
   We reserve the right to update or change this return and refund policy at any time. All changes will be posted on our website.

Thank you for choosing BequemPlus. We appreciate your business and look forward to serving you!

Non-Refundable Items (Additional Details):
The following items cannot be returned or refunded:

• Shipping fees once the order has been shipped

• Express shipping fees

• Package loss guarantees

• Priority order processing

• Prepaid gift cards

• Discounted items marked as "BOGO" (Buy One Get One) and other discounted items marked as non-refundable on the website